Product
Performance Guarantee
Dear valued
customer;
Here at
www.groutdye.com we
are constantly working to bring you only the best shopping and learning
experience. By offering to our customers, free Expert Advice and free Shipping
and Handling, along with Quality Products. We would also like
to offer our 30 day Money
Back
Product Performance Guarantee on all GDC
Epoxy Grout
Colorant products. If our product doesn't perform the way we,
say it does.
Here's how it works
1. We guarantee that
our GDC Grout Colorants are the best and freshest product available on the
market today.
2. We guarantee that
all of our Grout Colorants are custom made for every individual customer,
and are not pre-bottled years in advance, like some other companies do. Since it
is well known in the industry that pre bottling grout colorant s,
is an extremely unreliable marketing distributing system. We make all of
the colorants fresh so that our customers can store them for up to 2 years in a
dry, and temperature proper environment, and use them when they want to and not
have to worry about using products that have expired. Freshly prepared grout
stain colorants are easier to apply and perform better overall.
3. We guarantee that our
GDC
Epoxy Grout
Colorant, will do what we say they do. Or your money back.
4. We guarantee that our product
will last. 8 years in heavy traffic conditions, and 15 years under light
traffic conditions. This guarantee is only valid if our customers are not using
harsh cleaning chemicals, heavy steam, pressure or heavy machine tile and
grout cleaning equipment. And are maintaining their Color Sealed grout with
proper grout and tile maintenance practices as associated with
groutdye.com in it's maintenance literature, and that they are using Neutral pH
cleaners only to maintain their tile grout. While our GDC
epoxy grout
colorants
are extremely resistant to chemicals
but extreme prolonged
use will wear them down, just like any other coloring or sealing product on the
market.
5. We guarantee that our GDC
epoxy grout
colorants will not peel or delaminate if neutral pH cleaners are
used and if the tile grout is maintained in accordance to our maintenance
practices and procedures.
Thank you for your interest in
our GDC products, and in exercising your consumer product guarantee rights.
Purchase Return
Policy
Our purchase return
policy is in no way associated with our product performance guarantee.
Our GDC
Epoxy Grout
Colorants are not refundable-
But they are returnable for
an even exchange only if you don't like your color selection upon product
arrival. Or we will offer an in store credit. Please note that these are not pre
bottled products, they are custom made for every individual customer to produce
a quality product.
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