|
Shipping and
Destination Schedule
Note: If you have
a deadline and need the order by an certain date we will try to meet your
request, just let us know.
| Time
zone |
Shipping through USPS 3-5 ground day priority mail
|
|
Shipping to a state in the Eastern Time Zone
|
|
|
Shipping to a state in the Central Time Zone
|
|
|
Shipping to a state in the Mountain or Western
Time Zone
|
|
|
Shipping to Alaska, Hawaii or an APO/FPO address
|
Arrival times may vary
Please contact us at groutdye@aol.com
or call us toll-free at (888) 249-0240 for arrival estimates and
shipping options.
|
|
Note: Failure to fill in a correct billing address
will delay your order. Before we process an order, your billing address
must match what the credit card issuer has on file.
|
We ship to the below time zones using
Priority 3-5 day ground mail through the USPS
How will I know if you've received my order?
When you submit your order, you will receive an order confirmation receipt via
e-mail from PayPal. Additionally, you will see the order confirmation page after
you submit your order. Be sure to print this screen and keep it handy in case
you have questions about your order. You can also call us at (888) 249-0240 to
inquire about the status of your order.
What shipping methods are available?
Currently, we offer only offer Priority shipping 3-5 day ground.
How are shipping and handling charges calculated?
Shipping charges are automatically computed when you place your order. The
shipping charges are computed according to the product weight and time zones
(distance from our location).
To reduce shipping costs, we use boxes that fit our most popular items,
reducing the need for extra packing material that adds nominal weight to a box.
My order needs to be shipped outside of the continental United States. How
do I do this?
We do ship orders to Alaska and Hawaii and other Countries. If you'd like to
ship outside of the United States, please call us toll-free at (888) 249-0240 or
e-mail to groutdye@aol.com.
We understand that you may
be in a grout color dilemma or are eager to get started with your
coloring project, but
we make all of our colorants fresh for every customer to insure color
accuracy, product reliability,
and extended shelf life up to 2 years.
We can only ship your
order on business days. So please allow yourself and us, a reasonable
amount of time to receive your product. If you have a question
about your order, please send us an email at groutdye@aol.com
, please include the name that the order was placed under and the
exact date of that the order was placed.
Out of Stock Items
Take Longer.
Due to the overwhelming response we have
had with our products, all items that we use to produce your colorant
might not be in stock and may have to be ordered from the warehouse. If
they are back-ordered, We will contact you to let you know when you
should expect to receive your order.
Out-of-stock items usually take two weeks
to arrive..
Thank you GDC staff.
| 
